West Alerts and Notifications delivers convenient, efficient enterprise features, such as right party connect, CTI, intelligent call-based routing and flexible integration. At the same time, we provide a customized solution that meets the needs and notifications volume of any client. Spanning the customer lifecycle, our automated notifications process allows you to connect with your customers wherever they are, whenever you need to reach them.

Customer Acquisition

Making the First Impression

When it comes to acquisition, how and when you reach out to your customer is critical. We help you dramatically improve this process by offering communication channels that best suit your customers' needs and preferences. This not only satisfies your customers' desires but also makes it easy and cost efficient for you to cross-sell or up-sell your valuable services.

Customer Care

Focus on the End User

West Alerts and Notifications ensures that you are in sync with your customers by giving you the power to quickly respond to their informational needs before they need to contact you. When you proactively contact your customers you not only deliver a higher level of customer service, but you also reduce expensive inbound calls and direct mail costs. Moreover, applying personalized messaging to your everyday customer care activities will save you both time and money.

Customer Retention

Building on Your
Customer Investment

Providing your customers with more information and better service leads to greater retention. You can remain top of mind with your existing customers by providing automated messaging that keeps them informed about important information that directly benefits them. West Alerts and Notifications makes it easy for you to constantly interact with your customers and provide them with the information and service that will give you a competitive edge and keep them coming back.

Collections

Connect and Collect

Reminding someone that they are late paying a bill shouldn't have to be expensive or complicated, but it must be effective. Unlike automated dialers, West Alerts and Notifications enables you to create personalized messages and courteous collections contact strategies for each unique customer. Additionally, we have established relationships with wireless carriers and aggregators to ensure that free-to-end-user (FTEU) SMS messages are delivered at no cost to your customer. The result is a highly personalized payment reminder that makes it easier for your customer to engage and faster for you to increase your speed to liquidity.