Gartner 2013 Magic Quadrant for Unified Communications as a Service Provider

Leadership | Gartner’s Magic Quadrant

In this Gartner assessment, performed by their communication industry experts, Gartner evaluated providers based on the completeness of their vision and their ability to execute. As one of 16 North American Unified Communications-as-a-Service (UCaaS) providers assessed by Gartner, West is one of only three to be positioned within the Leader’s Quadrant.

We believe our continued leadership in this industry comes down to three basic things:

  • Experience
  • Expertise
  • Service

When combined, this allows us to out-execute our competition in a rapidly evolving market.


What does this mean for our clients?

An Understanding of Enterprise Needs
With more than a decade of delivering Unified Communications solutions, including voice, text, email and fax solutions, West has an unrivaled understanding of the needs of today’s complex enterprise. Our teams work with clients to integrate our processes and knowledge, solving immediate problems and helping them to shape their use of technology to create truly collaborative communications environments.

A Different Kind of Experience
We are not like any ordinary telecommunications company – and that’s a very good thing. Our focus is on you, helping you transform the way your business works and raise the performance of your company. We also extend comprehensive privacy and security practices to all of our clients. Our on-site compliance experts diligently work behind the scenes to protect our clients’ best interests. We have an obligation to help our clients thrive as they transition to UCaaS, ensuring that the benefits extend across their organizations.

Ever since 1986, West Corporation has led the way in adopting new technology while driving its clients to success.  West’s position as an UCaaS leader showcases West Corporation's, and its subsidiaries, focus on enhancing customer value and improving customer retention. West Corporation and West offer companies platforms that can handle high transaction volume while providing excellent and personalized customer service.

Click here to read the entire report and see why West’s experience, expertise and service over the past 13+ years has earned us a spot in the Leader’s Quadrant for two consecutive years.


This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available from http://www.gartner.com/technology/reprints.do?id=1-1MQ4XL1&ct=131107&st=sg. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.