Reduce inbound calling and direct mail costs with proactive email communications from West Alerts and Notifications. Our solution allows you to send email notifications directly to customers' handheld devices, wireless phones or two-way pagers, as well as straight to your their email inboxes. Our email solution's flexibility allows you to use it within a multichannel program or as an independent communication channel.
Features
- Customized message delivery with personalized information
- Scalable platform that enables high volumes of messages
- Easy integration with existing applications and campaigns
- Comprehensive campaign management reporting
- Easy-to-use client interface
- Scrubbed data lists with opt-out functionality
Sample Applications
- Communications
Inform customers of service, account status and product offerings - Healthcare
Remind customers of appointments and healthcare information updates - Pharmacy
Prescription service reminders, order received, pickups and delays - Travel
Inform customers of travel delays, changes and cancellations - Financial
Customer service, payments, collections and fraud alerts - Insurance
Policy renewals, cancellations and service offerings
Benefits
- Reduces costs with measurable results
- Drives more revenue
- Offers rapid speed-to-market with development and deployment
- Increases response rate over postal mail and/or live agent calling
- Improves customer satisfaction and retention
- Facilitates one-to-one communication with customers
