With more than 5 billion subscribers globally, mobile phone use has reached approximately 70 percent worldwide and as high as 130 percent in some regions. When you consider that 80 percent of those subscribers send and receive SMS text messages, it becomes clear that texting has become consumers' communication tool of choice. With the West Alerts and Notifications SMS solution, you can deliver messages with speed, accuracy and personalization straight to your customers' mobile devices.
Features
- Breadth of coverage and direct carrier relations to ensure message delivery
- One-way, two-way, standard, premium, domestic and international SMS delivery capabilities
- Highly modularized applications that can be easily expanded
- Customized applications to allow multiple variations of two-way SMS between you and your customers
- Flexible platform with easy integration
- Compliance process that works with carriers’ and regulatory requirements for opt-out compliance
- Cost-efficient routing that can process, retry and escalate messages
Sample Applications
- Communications
Inform customers of service, account status and product offerings - Healthcare
Remind customers of appointments and healthcare information updates - Pharmacy
Prescription service reminders, order received, pickups and delays - Travel
Inform customers of travel delays, changes and cancellations - Financial
Customer service, payments, collections and fraud alerts - Insurance
Policy renewals, cancellations and service offerings
Benefits
- Integrates conveniently, flexibly and seamlessly, reducing investment costs
- Reduces agent call handling time
- Improves response rate with guaranteed message delivery and detection
- Improves cost savings versus traditional communication methods
- Increases customer service with fast, efficient messaging
- Promotes cross-selling opportunities to drive revenue
