More people now have a mobile phone than an internet-connected PC. Roughly 85% of the U.S. population owns a mobile phone.* Text messaging is becoming the communication channel of choice for consumers. With West Notifications Group's SMS solution, you can be ready to deliver messages with speed, accuracy and personalization straight to your customer's mobile device.
* Mobile Marketing Association 2008
Features
- Breath of coverage and direct carrier relations to ensure your communications are delivered
- One-way, Two-way, standard, premium, domestic and international SMS delivery capabilities
- Highly modularized applications that can be easily expanded
- Customized applications to allow multiple variations of two-way SMS between our clients and your customers
- Flexible platform with easy integration
- Compliance process that works with carriers’ and regulatory requirements for opt-out compliance
- Cost efficient routing that can process, retry and escalate messages
Applications
- Communications
Inform customers of service, account status and product offerings - Healthcare
Remind customers of appointments and healthcare information updates - Pharmacy
Prescription service reminders, order received, pick-ups and delays - Travel
Inform customers of travel delays, changes and cancellations - Financial
Customer service, payment, collections and fraud alerts - Insurance
Policy renewals, cancellations and service offerings
Benefits
- Convenient, flexible and seamless integration reduces your investment costs
- Decreased agent call handling time
- Increased response rate with guaranteed message delivery and detection
- Cost savings vs. traditional communication methods
- Increase customer service with fast, efficient messaging
- Promote cross-selling revenue opportunities to drive revenue
