West Alerts and Notifications voice solutions deliver high-quality customer communications while reducing your costs. The result is proactive, time-sensitive, personalized messages that improve customer service and loyalty. Our text-to-speech services use natural language to ensure that your customers receive the most accurate voice messages.
Features
- Customized message delivery with personalized information
- Scalable platform that enables high volumes of messages
- Easy integration with existing applications and campaigns
- Customer-focused, with inbound action to connect customers to a live agent or IVR
- Accurate detection of voice mail versus live answer
- Customized caller ID and retry logic
- Comprehensive campaign management reporting
- Easy-to-use client interface
- Compliance management
Sample Applications
- Communications
Inform customers of service, account status and product offerings - Healthcare
Remind customers of appointments and healthcare information updates - Pharmacy
Prescription service reminders, order received, pickups and delays - Travel
Inform customers of travel delays, changes and cancellations - Financial
Customer service, payments, collections and fraud alerts - Insurance
Policy renewals, cancellations and service offerings
Benefits
- Reduces costs with measurable results
- Increases agent productivity
- Drives more revenue
- Increases response rates with accurate detection and retry logic
- Improves customer satisfaction and retention
- Facilitates one-to-one communication with customers
