With our voice notifications solutions, we deliver high-quality customer communication and reduce your costs simultaneously. The result is a proactive, time-sensitive, personalized message that delivers improved customer service and loyalty. Our text-to-speech services using natural language ensures the most accurate voice message is being received by your customer.
Features
- Customized message delivery with personalized information
- Scalable platform that enables high volumes of messages
- Ease of integration with your applications and campaigns
- Customer centric with inbound action to connect customers to a live agent or IVR
- Accurate detection of voice mail vs. live answer
- Customized caller ID & retry logic
- Comprehensive campaign management reporting
- Easy to use client interface
- Compliance management
Applications
- Communications
Inform customers of service, account status and product offerings - Healthcare
Remind customers of appointments and healthcare information updates - Pharmacy
Prescription service reminders, order received, pick-ups and delays - Travel
Inform customers of travel delays, changes and cancellations - Financial
Customer service, payment, collections and fraud alerts - Insurance
Policy renewals, cancellations and service offerings
Benefits
- Reduce costs with measurable results
- Increase agent productivity
- Drive more revenue
- Increase response rates by accurate detection and retry logic
- Improve customer satisfaction & retention
- One-to-One communication with your customer
