West Interactive Does It Again: 2008 Market Leader in Professional Services

Speech Technology magazine and an independent panel of industry analysts and consultants named West Interactive a 2008 Speech Market Leader for Professional Services. This is the second year in a row that West Interactive was honored with this leadership position.

"West Interactive has a robust speech services team and research group, which applies leading analytical services and vertical expertise to their customers," said Speech Technology magazine editorial director, David Myron. "The fact that West Interactive has developed a Product Advisory Committee that includes more than 20 clients across 10 industries was another impressive aspect of this leading company that continues to score extremely high in customer satisfaction."

Speech Technology magazine’s Market Leader Award winners were selected based on a composite score of the analysts and consultants that rated companies in several key areas, including customer satisfaction, depth of functionality, company direction, accuracy, cost, and ease of use, using a weighted scale for each of these criterion based on their importance to current or potential customers.

"West Interactive is thrilled to be recognized again this year as a market leader," said Pam Mortenson, president of West Interactive. "Our top ranking reinforces our competitive advantage in the industry and our philosophy: Every customer contact is an opportunity to make a positive impression."

West Interactive took top honors as a prominent leader in speech technology and professional services by demonstrating an exceptional ability to deliver quality services in enterprise hosted services, VUI design, voice prompt recording, translation/localization, and interface design.