Our notifications process is designed with your customers in mind. West Alerts and Notifications knows that when a notification is delivered, you want the message to encourage customer reaction, action and interaction. Our advanced notification technology collects data, personalizes the message and then intelligently manages the communication across multiple channels.
The proven West Alerts and Notifications platform is designed to accommodate your current infrastructure, so you can deliver your customers the best automated notifications via the channel of their choice, whether it's voice, email, text message or fax.
We invest in the best platform and solutions so you don't have to.
Scalability and Flexibility
The flexible, customizable West Alerts and Notifications platform meets the needs and volume of any client. We integrate with your existing telephony infrastructure, supporting custom, Genesys and Cisco platforms.
Easy to Do Business With
Two-way interactivity delivers both outbound and inbound transactions, and your
customers can quickly
and easily connect to a live agent or IVR. West Alerts and
Notifications offers template campaigns, dynamic call pacing and a powerful
decision engine.
Expansive Platform
Route your customers with the correct information to the appropriate agent or IVR menu. West Alerts and Notifications operates a platform with more than 20,000 ports, delivering 721 million connected, personalized voice and text notifications.
Compliance
Dedicated legal counsel with experience in FTC guidelines and regulations allow you to focus on your solutions, not compliance issues. West Alerts and Notifications offers PCI-compliant applications, cellphone scrubbing, DNC list management and dedicated legal personnel with a focus on compliance.
Business Intelligence
Real-time customer data collection personalizes and maximizes your customers' call experiences.
Experienced Team
The experienced West Alerts and Notifications team is dedicated and customer- focused, with more than 20 years of experience in automated customer contact solutions. We also apply vertical expertise to our applications, delivering a more personalized, direct method of communicating with your customers.
